Customers are reminded that the water meters are the responsibility of, and owned by, the City. The City is responsible for service up to and including the meter. Everything from the end of the meter to the house is the responsibility of the home owner. At no time should a customer lift the lid of their meter box or tamper with anything inside the meter box. If the City discovers meter tampering or an illegal re-connection of service, there will be a $150 fine added to your account. In addition, you may also face citation for theft of utility.
If you suspect you have a problem with your meter, please contact us at (803) 548-3514.
When landscaping your yard, it is the customer's responsibility to keep the meter box uncovered. If staff has to uncover the meter box to perform service, the customer will be charged. It is also the customer's responsibility to call for any locates needed in your yard. TCUD is a member SC811. Therefore, for any locates requests, please call 8-1-1 at least 72 hours prior to digging.