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Welcome to the Tega Cay Utility Department! We provide water and sewer service to all residents within the City. Our office is located within City Hall. If you are a current customer, please see below for contact information and ways to pay your bill. For all new customers wishing to begin service, see Forms & Fees below, visit us at City Hall or call us with questions (803) 548-3514.
New Utility Rates Effective July 1, 2020
Water = Volume Rate - $5.69/1,000 gal, Base Rate/Month - $11.81
Sewer = Volume Rate - $6.85/1,000 gal, Base Rate/Month - $19.14
For updated information on the Utility Department, like our Tega Cay Utilities Facebook page.
The City utilizes CodeRED to alert our residents via automated call in the event of an emergency. To add your phone number(s) and/or email addresses, click the CodeRED link.
New Utility Rates Effective July 1, 2020
Water = Volume Rate - $5.69/1,000 gal, Base Rate/Month - $11.81
Sewer = Volume Rate - $6.85/1,000 gal, Base Rate/Month - $19.14
For updated information on the Utility Department, like our Tega Cay Utilities Facebook page.
The City utilizes CodeRED to alert our residents via automated call in the event of an emergency. To add your phone number(s) and/or email addresses, click the CodeRED link.
For your convenience, we offer several options to make your monthly utility payments:
1) Via mail or drop-off at City Hall:
7725 Tega Cay Dr.
Tega Cay, SC 29708
2) Overnight drop box located in the parking lot of City Hall
3) Automatic bank draft: You may complete the reverse side of your monthly bill "bank draft authorization" section, or you can download and complete the Authorization Agreement for Automatic Drafts. You may email utilities@tegacaysc.gov or fax a copy of this document with a voided check to (803) 548-1400.
4) *Online Payment
5) 24/7 Over-the-Phone Payment: (888) 695-5930
*If you choose to pay online, there will be a convenience fee applied to all online payments.
1) Via mail or drop-off at City Hall:
7725 Tega Cay Dr.
Tega Cay, SC 29708
2) Overnight drop box located in the parking lot of City Hall
3) Automatic bank draft: You may complete the reverse side of your monthly bill "bank draft authorization" section, or you can download and complete the Authorization Agreement for Automatic Drafts. You may email utilities@tegacaysc.gov or fax a copy of this document with a voided check to (803) 548-1400.
4) *Online Payment
5) 24/7 Over-the-Phone Payment: (888) 695-5930
*If you choose to pay online, there will be a convenience fee applied to all online payments.
If you have questions in regards to your service, your account or would like to
establish a new service, please contact us during normal office hours at (803) 548-3514.
Office Hours (Located at 7725 Tega Cay Drive): Monday- Friday 8:30 AM- 5:00 PM
After-hours Emergency Contact: (803) 548-3514.
Philip Jolley- Utilities Director
Antonio Maturo - Assistant Utilities Director
Shana Carothers- Billing Supervisor
Maryn Long- Billing Clerk
Forms
Water & Sewer Service Application (Water service requires 2 business days notice before activation.)
Water & Sewer Application for contractors
Irrigation Meter Application
Disconnect Request
Customer Contact Update form (For any current customers wishing to update account contact information)
Authorization Agreement for Automatic Drafts
Fees
Customers are reminded that the water meters are the responsibility of, and owned by, the City. The City is responsible for service up to and including the meter. Everything from the end of the meter to the house is the responsibility of the home owner. At no time should a customer lift the lid of their meter box or tamper with anything inside the meter box. If the City discovers meter tampering or an illegal re-connection of service, there will be a $150 fine added to your account. In addition, you may also face citation for theft of utility.
If you suspect you have a problem with your meter, please contact us at
When landscaping your yard, it is the customer's responsibility to keep the meter box uncovered. If staff has to uncover the meter box to perform service, the customer will be charged. It is also the customer's responsibility to call for any locates needed in your yard. TCUD is a member SC811. Therefore, for any
If you suspect you have a problem with your meter, please contact us at
(803) 548-3514
and we'll be happy to assist you.When landscaping your yard, it is the customer's responsibility to keep the meter box uncovered. If staff has to uncover the meter box to perform service, the customer will be charged. It is also the customer's responsibility to call for any locates needed in your yard. TCUD is a member SC811. Therefore, for any
locates requests, please call 8-1-1
at least 72 hours prior to digging.
The City of Tega Cay Utility Department now has an official Facebook Page. This page will share information regarding water and wastewater information, as well as major projects related to utilities happening throughout the City. If you would like to receive this information, click here and like our page!