Policies & Procedures

Service Establishment/Disconnection

Water & Sewer service is established by submitting a Water & Sewer Service Application to City Hall (7725 Tega Cay Drive, Tega Cay, SC 29708). Water service requires 2 business days notice before activation. An administrative fee ($100.00) and activation fee ($50.00) will be required of the consumer upon the submittal of a service agreement. The administrative fee will be applied to the finalization upon proper termination of contract, assuming that all bills have been paid, or credited to the utility account after two years of outstanding credit with the City.


It is the responsibility of the consumer to assure all faucets are in the off position, on the date service is activated, and will not hold the city responsible for any water damages thereof.  It is also the responsibility of the applicant to notify the City of Tega Cay when the account is to be taken out of the applicant’s name by submitting a Disconnect Request.


The City has the right to have its authorized representatives enter upon the premises of the consumer for the purpose of reading meters, inspecting, repairing, or removing its property.  The City reserves the right to discontinue service and remove its apparatus from the premises of the consumer in case of violation of any service regulations or failure to make proper payment.


The City maintains the right to discontinue the supply of water due to necessary repairs, want of supply, or other emergencies.


Returned Checks

If a check is returned to the City of Tega Cay as a result of non-sufficient funds (NSF), account closed, or for any other reason, the City shall charge a $25 returned check fee. Returned checks must be repaid by certified funds (cash, money order, cashier’s check, or credit card). A personal check will not be accepted as a repayment for a returned check.

In the event an individual(s), business or other entity makes two payments for which the checks are returned to the City, the City will no longer accept a check from the individual(s), business or entity.  Notations to this effect will be placed on the account.


Delinquency

Utility bills are mailed monthly. Bills not paid on or before the due date by the close of the business day are considered delinquent. In addition to being subject to disconnection for non-payment, unpaid balances will incur a 1.5% penalty. Regardless of whether or not service is interrupted, an additional reconnect fee of $75 will be applied to the account balance. Services disconnected for non-payment will be restored only after all outstanding charges and fees are paid in full. If partial payments are made, funds will be applied to fees and penalties first.

Setoff Debt Collection
By signing the Water & Sewer Service Application, the applicant agrees to pay all costs of collection if the applicant’s bills are unpaid.  The City of Tega Cay has the right pursuant to the South Carolina Setoff Debt Collection Act to collect any sum due and owed by the applicant through offset of the applicant’s state income tax refund.  If the City of Tega Cay chooses to pursue debts owed by applicant through the Setoff Debt Collection Program, the applicant agrees to pay all fees and costs incurred through the collection process, including fees charged by the Department of Revenue, the South Carolina Association of Counties, the Municipal Association of South Carolina, and/or the City of Tega Cay.  If the City of Tega Cay chooses to pursue debts in a manner other than the Setoff Debt Collection Program, the applicant agrees to pay the cost and fees associated with the selected manner as well. 

Unauthorized Water Use or System Tampering
Any unauthorized use of City water or tampering with the water distribution system, including opening the water meter or tampering with the meter, constitutes a misdemeanor. If water service has been disconnected by City personnel, then service may only be reconnected by City personnel.